Subject: RE: SLA

From: [email-masked]
Date: Tue, 7 Aug 2001 18:03:09 +0100

Hi Mooney, 
> I agree with your comments but would like to add that SLAs 
> are evolving and
> its demand is increasing by the clients.
Yes this is true.  But note that we should agree the base metrics (since we
all want to measure the same thing, ie they need standardising so we can
compare apples with apples) and the variation (in stringency) occurs in the
*objectives* associated with the metrics.
regards, Neil