Subject: Attn: Your RiteAid Wellness Bonus Points Expire Soon! Go Here Now

From: "RiteAid Wellness Rewards" <[email-masked]>
Date: Mon, 06 Oct 2014 09:37:40 -0700

Hello [email-masked],

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So the food.. Ya all the reviews are correct the brisket is Amazing! Best I've had in Texas and worth the wait on it's own. The sausage was great with lots of flavor. The sides were ok nothing to write home about but we were here for meat!

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There was a very nice guy walking up and down the line. He said they'd most likely be out of ribs by the time we got inside, but no problem on the pulled pork. Well, we were about ten people from the counter when he came by and said sorry, they were out of both.

when I got to the counter, the guy cutting the meat asked me how I was. I joked about being 'better if he had some ribs or pork hidden away for me'. I was pleasant, not rude, smiling and having a good time until he looked at me, scowled, said 'No, but thanks for asking' sarcastically. He made some comment about me being rude to his sides guy, who then didn't even address me. And the register girl was just as rude. If I had only been on line for a few minutes, I would have thrown the food back at them and left. I guess I should have been thankful that I was even being served, lucky to be there and have waited four hours for food. I CANNOT deal withan attitude from the employees when I've been waiting 4 hours for lunch. I'm sure you hear the same thing all day every day. DEAL with it. Maybe I wasn't hipster enough for them or something. I don't know. Your food was good, but know what? I can make brisket thats just as good at home, and not wait be given attitude about it. So this past
Sunday I finally crossed visiting Franklin's off my Austin bucket list. I am a Texas native and have lived in Austin 14 years and have eaten plenty of BBQ in my life! Going in my friend and I knew it would be an experience so we weren't rushed. We did not arrive as early as we planned and got in line just before 10 am. A few mins later the friendly girl working the line came down and determined that we were the (lucky/unlucky) Last Man/Woman Standing. This meant that anybody behind us would not be guaranteed food. Estimate to reach the BBQ was 3 pm.