Subject: Your money, pattern wheel

From: "Mona Jacobsen" <[email-masked]>
Date: Mon, 18 Sep 2006 23:14:33 -0420

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to the limit of their ability.
Like Compaq and Dell, Sony has outsourced their technical support to India. The technician was very courteous and polite. However it is clear to me that they follow a tightly scripted sequence of questions when troubleshooting. I initiated contact with technical support both times via email and received a response within 12 hours both times. Sending the emails first helped me fly through the script with