Subject: [NEXTEL-1] 170 Product Notices

From: Marcel <[email-masked]>
Date: Mon, 28 Oct 2002 15:32:40 -0500

http://www.fluke.com/rma/170_notice.asp?locale=usen&region=r4

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Important Safety Notice and Recall of Fluke 175, 177 and 179 DMMs

Dear Fluke 175, 177 or 179 DMM Customer: As part of the Fluke Corporation’s focus on safety, and our continued commitment to producing the highest quality products, we want to notify you of a potentially unsafe performance characteristic when using early-version Fluke 175, 177, and 179 digital multimeters (170-Series DMMs). THIS NOTICE PERTAINS ONLY TO 170-SERIES DMMS MANUFACTURED BETWEEN JANUARY 1 AND JULY 12, 2001. IF AN “R” FOLLOWS THE SERIAL NUMBER OR IF THE SERIAL NUMBER IS 79000001 OR HIGHER, THIS NOTICE DOES NOT APPLY TO YOUR PRODUCT. No other Fluke products are affected.

THE PROBLEM:
When measuring ac voltage above 500 volts, the display on affected meters may be slow in showing a final, accurate measurement. The final reading may not be displayed for 6 to 18 seconds. During this delay, the meter may not indicate that high voltage is present, placing the user in a potentially hazardous situation. No injuries have been reported as a result of this situation.

Four customers outside of the United States (in Canada and Australia, where the high voltage norm exceeds the 480 volt U.S. standard) have reported this slow-response issue to us. In the U.S., this notice is most applicable to industrial users who measure voltage exceeding 500 volts ac. The problem will not occur when measuring the U.S. standard of 480 volts or less. Regardless, all affected instruments should be returned for repair.

To correct this potential problem, Fluke will repair your meter without charge. Even if you have not experienced this situation but you currently own one of the affected units, you are strongly urged to return your meter to Fluke for repair.

REQUESTED ACTIONS:
1. Stop using your 175, 177 or 179 DMM if its serial number is 79000000 or below. Meters with serial numbers of 79000001 or higher or those units with an “R” after the serial number are not affected by this recall.
2. Arrange to return your meter by registering it on the Fluke website (use the Continue button below) or by calling Fluke at 1-800-260-4819 (Monday through Friday between 5:00 a.m. and 4:00 p.m. Pacific Time.) We will provide you with a return material authorization (RMA) number and shipping instructions. Once we receive your DMM, it will be repaired and shipped back to you via UPS air express.

If you are not the primary user of the affected Fluke DMM, please make every effort to pass this notice to the appropriate people in your organization.

At Fluke Corporation, we continue to work toward the highest possible levels of product safety, reliability and customer satisfaction. In addition, we want you to be thoroughly satisfied with your Fluke meter. We apologize for any inconvenience caused by this action and urge you to return your DMM for repair as soon as possible.

Should you have additional questions, please call our Fluke Call Center at 1-800-260-4819 toll-free or e-mail: [email-masked]

Sincerely,

Jim Cavoretto
Vice President,
World-Wide Development

If you are located outside of the United States please use your BACK button to return to the previous screen and select the appropriate country before continuing. Thank You

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